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Data Governance & Quality

Empowering your organization with reliable, protected, and strategically relevant data


Data governance is the framework and processes organizations use to manage and protect their data assets. It involves defining data ownership, access controls, data quality standards, and compliance with regulations.


Data quality focuses on the accuracy, consistency, completeness, and reliability of data. Poor data quality can lead to costly errors and misinformed decisions.


Together, data governance and data quality ensure that your data is managed effectively, meets business needs, and remains trustworthy for analysis and decision-making. They are essential components of any data-driven organization.

Why Data Governance & Quality?

Investing in data governance and quality is essential for organizations seeking to harness the full potential of their data while minimizing associated risks and costs. There are several compelling reasons to prioritize data governance and quality:

Data-Driven Decision-Making

High-quality data ensures that decisions are based on accurate and reliable information, leading to better outcomes and reduced risk.

Cost Reduction

Improved data quality reduces the cost of data errors, such as incorrect shipments, billing disputes, or wasted marketing efforts.

Operational Efficiency

Proper data governance streamlines data processes, making data more accessible and easier to manage.

Risk Mitigation

Effective governance reduces the risk of data breaches, data loss, and reputation damage.

Customer Satisfaction

Accurate and consistent data enhances customer experiences by providing personalized and relevant services.


Data governance helps organizations adhere to data privacy regulations like GDPR and HIPAA, avoiding legal and financial penalties.

Competitive Advantage

Organizations with strong data governance and quality practices can gain a competitive edge through data-driven innovations and insights.

Data Monetization

High-quality data can be an asset, enabling organizations to explore new revenue streams through data products and analytics services.

Stakeholder Trust

Demonstrating a commitment to data governance and quality can build trust with customers, partners, and investors.

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Why Choose NorthStar for your Data Governance & Quality  Needs?

There are many facets to consider when exploring Data Governance and Quality solutions, and it can be very confusing to figure out what solutions to pursue and who can deliver. We understand this, and have helped other companies like yours navigate their way through this complex process.


We can help you assess the current Data Governance & Quality capabilities within your organization, identify your requirements and gaps, and help you determine the best solutions to pursue.


We can design comprehensive Data Governance & Quality solutions based on current industry trends and best practices tailored to your unique circumstances, so you can be sure that you are receiving a quality, practical solution.


We can lead the implementation, rollout, and adoption of your Data Governance & Quality solutions across your enterprise to ensure successful benefits realization.


We can provide ongoing operational ownership and support of your Data Governance & Quality functions, processes, or products in either an outsourced/managed services or an insourced model.


We can plug critical gaps in your Data Governance & Quality capabilities through a wide range of staffing and technology licencing options.


Our collaborative, flexible approach to Data Governance & Quality solution design and delivery allows us to provide practical solutions tailored to your current state needs and contraints with the agility to adapt as your needs grow and circumstances change.

NorthStar has reach and depth, tenured Data Governance and Quality practitioners and facilitators, and a deep bench of proven experience-based knowledge. We can help you assess your current state, and design, implement, and operate Data Governance and Quality solutions that will be the right fit for your organization.

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Is Improving Data Governance & Quality Right for Your Organization?

Some level of Data Governance and Quality is beneficial for organizations of all sizes and industries. It's a matter of determining the appropriate scale and approach based on your specific needs, resources, and strategic objectives. Starting with a data audit or assessment can help identify your organization's specific requirements. Determining whether data governance and quality are right for your organization depends on several factors:

Size & Complexity

Larger and more complex organizations often have greater data management needs and are more likely to benefit from formal data governance.

Regulatory Requirements

If you handle sensitive data subject to regulations like GDPR or HIPAA, data governance is essential for compliance.

Historical Data Issues

If you've experienced data-related problems in the past, such as inaccuracies or data silos, it's a sign that data governance and quality improvements may be needed.

Data Volume

If your organization deals with a significant volume of data, ensuring its quality and governance becomes increasingly important.


If your organization relies on data for decision-making, market analysis, or customer insights, data quality is critical to achieving those goals.


Consider your organization's tolerance for data-related risks and the potential consequences of data errors or breaches.

Resource Availability

Assess whether you have the necessary resources, including personnel and technology, to implement and maintain data governance and quality practices.


If your organization is planning for growth and long-term success, investing in data governance and quality can help future-proof your data management processes.

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  • How does CCaaS differ from traditional on-premise contact center solutions?
    CCaaS operates in the cloud, which means that the software and infrastructure are hosted by a third-party provider. In contrast, traditional on-premise contact center solutions require companies to manage their hardware and software on-site.
  • Will I be able to keep my existing PBX and just migrate my contact center to CCaaS?
    Yes, we would be able to implement an "overlay" architecture which would allow you to keep your PBX and the CCaaS would be on top of your PBX. This is a very popular solution.
  • What features does CCaaS typically include?
    CCaaS platforms generally include features such as call routing, IVR (Interactive Voice Response), omnichannel support (email, chat, social media), call recording, real-time analytics, workforce management, and integration with CRM systems.
  • Can CCaaS support multi-channel customer interactions?
    Yes, CCaaS platforms offer omnichannel support, enabling businesses to handle customer interactions across various channels, such as voice, email, chat, and social media, from a unified interface.
  • Is there redundancy already built in with a CCaaS solution or will I have to provide for that?
    Yes, redundancy is already built in with a cloud solution. There are multiple geo data centers in place to support all types of transmissions and applications. Within the data centers there are multiple redundant servers and microservers available to support the businesses to prevent outages.
  • How long will it take to implement a CCaaS solution?
    It will all depend on the existing environment (network, number of seats, business type, etc.) that is in place. Hwever, in most cases a 45-60 day implementation timeline (after solution selection is made) would be the average which would include the planning, implementation and support.
  • Is CCaaS suitable for small businesses?
    Yes, CCaaS can be a viable solution for small businesses as it allows them to access advanced contact center capabilities without the need for significant upfront investments in infrastructure.
  • How does CCaaS support remote work?
    CCaaS platforms enable agents to work remotely as long as they have an internet connection. Agents can access the contact center system and handle customer interactions from anywhere, enhancing workforce flexibility.
  • Is CCaaS secure and compliant with industry regulations?
    Reputable CCaaS providers prioritize security and compliance with industry standards such as GDPR and HIPAA. They implement robust security measures to protect customer data and ensure data privacy.
  • Do I have to purchase a full contact center seat, or will I have the option to choose only what I need at a given time?
    This is one of the many benefits of a CCaaS solution. You can choose only what you need at first (e.g. You can have an ACD & IVR only, without Omni-channel or WFO)
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