Choosing DaaS (Desktop as a Service) can provide several advantages for individuals and businesses. Here are some reasons why you might consider adopting DaaS:
DaaS enables remote and flexible work by providing access to virtual desktops from any device with an internet connection. This flexibility allows employees to work from different locations while maintaining a consistent desktop experience.
DaaS eliminates the need for upfront hardware investments and ongoing maintenance costs associated with traditional desktop setups. Instead, you pay for the virtual desktops on a subscription basis, which can result in cost savings and predictable budgeting.
Scalability & Agility
DaaS allows for easy scalability as your business grows or changes. You can quickly add or remove virtual desktops to meet your workforce's needs, enabling rapid scaling without the complexities of hardware procurement and setup.
Simplified IT Management
With DaaS, the responsibility for managing and maintaining the underlying infrastructure, operating systems, and software updates rests with the DaaS provider. This offloads the burden of IT management tasks from your internal IT team,
Data Security & Compliance
DaaS providers often implement robust security measures and data protection protocols. Centralized data storage and backup, encryption, access controls, and regular security updates help safeguard your data and ensure compliance with industry-specific regulations.
DaaS offers built-in disaster recovery capabilities. In the event of a hardware failure or system disruption, your virtual desktops can be quickly restored, allowing your employees to resume work with minimal downtime.
With DaaS, software applications can be centrally managed and deployed to all virtual desktops. This simplifies software updates, license management, and ensures consistency across all user environments.
Bring Your Own Device (BYOD)
DaaS allows employees to use their own devices (laptops, tablets, or smartphones) to access their virtual desktops securely. This enables a bring your own device (BYOD) policy, increasing employee satisfaction and flexibility while maintaining data security.
DaaS can support collaboration by providing a consistent desktop environment and seamless access to shared files, applications, and communication tools. This promotes teamwork and streamlines collaboration efforts, regardless of team members' locations.
DaaS providers often offer access to the latest technologies, operating systems, and software updates. This ensures that your virtual desktops are running on up-to-date, secure, and supported platforms without the need for frequent hardware upgrades.
Why Choose NorthStar for your DaaS Needs?
Although Desktop as a Service seems very straightforward, the reality is that there are multiple factors to consider when selecting the right partner to house your mission critical business applications.
We can help you identify what features, performance, security and compliance requirements you need to meet to choose the correct DaaS solution providers to bring in.
We will audit your current desktop services and platform solutions to determine if you are using the best and most cost-effective solution for your business.
We can recommend DaaS solutions based on current industry trends and best practices, so you can be sure that you are receiving a quality solution.
We are DaaS supplier agnostic and work with numerous providers. We can offer the best options from multiple suppliers.
In addition to securing the correct DaaS solution, we can often assist you with implementing new solutions.
We want to provide you with a great DaaS solution within your budget and will work to make sure you are investing your money well.
Working with an independent solutions consultant allows us to analyze your needs and source the best DaaS solution provider(s) that meet requirements and exceed expectations. This is done agnostically, letting you focus on the project at hand without being tied down by endless supplier discussions.
Is DaaS Right for Your Organization?
Determining if DaaS (Desktop as a Service) is the right fit for your company depends on various factors specific to your organization's needs, goals, and IT requirements. Here are some considerations to help you evaluate if DaaS is suitable for your company:
If your company has a remote or distributed workforce, DaaS can be highly beneficial. It enables employees to access their virtual desktops from any location, on various devices, facilitating seamless remote work collaboration and productivity.
DaaS can provide cost savings compared to traditional desktop setups. With DaaS, you eliminate the need for upfront hardware investments, ongoing maintenance, and upgrade costs. Instead, you pay for the virtual desktops on a subscription basis, which can result in predictable and more manageable expenses.
Scalability & Flexibility
If your company experiences fluctuating workforce size or has seasonal demands, DaaS offers scalability and agility. You can easily add or remove virtual desktops to align with your changing needs without the complexities of hardware
Simplified IT Management
If you prefer to offload IT management tasks, DaaS can be a suitable solution. DaaS providers handle infrastructure maintenance, security updates, and software deployments, freeing up your internal IT team to focus on strategic initiatives and core business needs.
Data Security & Compliance
If data security and regulatory compliance are priorities for your company, DaaS can help. DaaS providers often implement robust security measures, data encryption, access controls, and regular backups, ensuring data protection and compliance adherence.
If maintaining business continuity and having reliable disaster recovery capabilities are critical, DaaS offers built-in disaster recovery features. In the event of a hardware failure or system disruption, your virtual desktops can be quickly restored, minimizing downtime and enabling rapid recovery.
Assess the compatibility of your company's applications with the DaaS environment. Ensure that your critical applications and specialized software can be seamlessly integrated into the virtual desktop environment provided by the DaaS solution.
User Experience & Performance
Consider the performance requirements of your users and their expectations regarding desktop responsiveness and application performance. Evaluate the DaaS provider's infrastructure, network capabilities, and service-level agreements (SLAs) to ensure they can meet your performance needs.
Regulatory & Compliance
If your industry has specific regulatory requirements or compliance standards, ensure that the DaaS solution you choose aligns with those requirements. Verify that the DaaS provider has relevant certifications or can demonstrate compliance measures.
How does CCaaS differ from traditional on-premise contact center solutions?CCaaS operates in the cloud, which means that the software and infrastructure are hosted by a third-party provider. In contrast, traditional on-premise contact center solutions require companies to manage their hardware and software on-site.
Will I be able to keep my existing PBX and just migrate my contact center to CCaaS?Yes, we would be able to implement an "overlay" architecture which would allow you to keep your PBX and the CCaaS would be on top of your PBX. This is a very popular solution.
What features does CCaaS typically include?CCaaS platforms generally include features such as call routing, IVR (Interactive Voice Response), omnichannel support (email, chat, social media), call recording, real-time analytics, workforce management, and integration with CRM systems.
Can CCaaS support multi-channel customer interactions?Yes, CCaaS platforms offer omnichannel support, enabling businesses to handle customer interactions across various channels, such as voice, email, chat, and social media, from a unified interface.
Is there redundancy already built in with a CCaaS solution or will I have to provide for that?Yes, redundancy is already built in with a cloud solution. There are multiple geo data centers in place to support all types of transmissions and applications. Within the data centers there are multiple redundant servers and microservers available to support the businesses to prevent outages.
How long will it take to implement a CCaaS solution?It will all depend on the existing environment (network, number of seats, business type, etc.) that is in place. Hwever, in most cases a 45-60 day implementation timeline (after solution selection is made) would be the average which would include the planning, implementation and support.
Is CCaaS suitable for small businesses?Yes, CCaaS can be a viable solution for small businesses as it allows them to access advanced contact center capabilities without the need for significant upfront investments in infrastructure.
How does CCaaS support remote work?CCaaS platforms enable agents to work remotely as long as they have an internet connection. Agents can access the contact center system and handle customer interactions from anywhere, enhancing workforce flexibility.
Is CCaaS secure and compliant with industry regulations?Reputable CCaaS providers prioritize security and compliance with industry standards such as GDPR and HIPAA. They implement robust security measures to protect customer data and ensure data privacy.
Do I have to purchase a full contact center seat, or will I have the option to choose only what I need at a given time?This is one of the many benefits of a CCaaS solution. You can choose only what you need at first (e.g. You can have an ACD & IVR only, without Omni-channel or WFO)