Joe Kikta
Senior Consultant | Social Intelligence
Bio:
Joe Kikta is a senior social intelligence consultant with 10+ years of experience building and activating social listening, social media management, competitive benchmarking, and issue monitoring strategies. He helps organizations use social and digital data to improve content performance, public relations, marketing, product innovation, customer care, and customer experience.
Joe’s background includes Tableau dashboards, data preparation, social performance analysis, query improvement, tool evaluation, social customer care reporting, and social intelligence program development.
Areas of Focus
Social Intelligence; Social Listening; Competitive Benchmarking; Issue Monitoring; Tableau; Social Media Analytics; Audience Analysis; Market Research; Content Performance; Customer Care Insights
