Multi-facility Medical Rehabilitation and Imaging Company
The request
A multi-facility Medical Rehabilitation and Imaging company was approaching the end of contract with its existing Business VoIP provider. They were not happy with the quality and the customer service of their current provider and asked NorthStar for assistance in coming up with a new solution.
NorthStar assessed the current state, worked with company leadership to understand pain points and future state requirements, determined the conceptual design for the new system, worked with its partner network of VoIP/UCaaS/CCaaS providers to select the best match provider, helped negotiate the terms and conditions to include better SLA terms, and assisted in the implementation process.
The NorthStar solution
As a direct result of leveraging NorthStar as its Business Technology Solutions Advisor, the client got a higher-quality solution, better tailored to their individual requirements with an award-winning support model and a better overall price.
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