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Performing business process engineering and gap analysis to support organizational change

Updated: Nov 14, 2022

Travel Technology Company (Largest Global Distribution Systems Provider for Air Bookings)

The business problem

The Utilities Division of a multi-million-dollar manufacturing company was experiencing dramatic growth and was growing out of its antiquated Excel-based quotation, estimation, and engineering tools. NorthStar was engaged to perform a current state assessment of the end to end Quote to Cash flow, design high-level future state process flows, conduct a thorough gap analysis between desired future state and the current state, provide an implementation plan for closing the gaps, and conduct an ROI to justify moving forward with the plan. Following an 8-week engagement, NorthStar completed all required deliverables and was subsequently awarded the contract to implement the proposed plan.

NorthStar's approach and solution

As part of the Readiness Assessment for the second phase of building and deploying a new, customized CPQ application with close integration with their ERP (Epicor), we determined that our client did not have a defined approach to system development. Given our expertise in numerous methodologies, we customized a hybrid Waterfall/Agile approach tailored for their specific needs and ability to adopt and execute effectively. Our client’s adoption of this approach allowed for more efficient system development and matured their culture to follow an established process. NorthStar continued to provide guidance in the form of Agile Coaching as they wanted to move more toward that methodology. As well, creating the training materials for this application is in progress and will be completed by the end of 2020.


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