Delivering a Cisco ICM Enterprise Call Routing Platform
Fortune 50 Telecommunications Company Project management & change management: roadmaps and technical integrations For this project, the...
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- Oct 13, 2022
- 2 min
Centralizing interactive voice recognition (IVR) reporting environment
Fortune 50 Telecommunications Company Looking for IVR and other dashboards This Fortune 50 company contracted NorthStar for our talent to...
- Oct 13, 2022
- 2 min
Assessing ETL process for risk reduction and on-going management
Fortune 50 Telecommunications Company Enterprise Information Management The Extract Transform Load (ETL) process is one of the key...
- Oct 12, 2022
- 2 min
Analyzing website user behavior from incoming marketing channels
Worldwide Hospitality Corporation A worldwide hospitality company turned to NorthStar to help their marketing leaders make informed...
- Oct 12, 2022
- 1 min
Analyzing social conversation topics for a global hospitality brand
Worldwide Hospitality Corporation On behalf of our client, a global media agency, NorthStar assisted a global hospitality client by...
- Oct 12, 2022
- 2 min
Lowering data ingestion cost for our client
Fortune 50 Telecommunications Company NorthStar provided Fortune 50 telecommunications and media company with Big Data and Analytics...
- Oct 12, 2022
- 1 min
Identifying issues within website and digital assets
Worldwide Hospitality Corporation NorthStar resolves significant customer problems for our client A leading hospitality company was...
- Oct 12, 2022
- 1 min
Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Worldwide Hospitality Corporation Client needed help increasing customer loyalty NorthStar was tasked with helping a large hospitality...
- Oct 12, 2022
- 1 min
Increasing report acceptance through data analysis and visualization
Worldwide Hospitality Corporation A case study in business intelligence Our large hospitality client came to NorthStar with challenges...
- Oct 12, 2022
- 1 min
Analyzing business traveler ‘stay behaviors’ for marketing opportunities
Worldwide Hospitality Corporation The client needed to understand their audience The client was unsure of the percentage of business...
- Oct 12, 2022
- 1 min
Integrating social media in the contact center to improve customer experience
Fortune 50 Telecommunications Company The client's request A client tasked NorthStar with improving the accuracy of their Contact...
- Oct 11, 2022
- 2 min
Providing big data and data science talent to detect and address anomalies
Fortune 50 Telecommunications Company Unusual network activity was a challenge for our client NorthStar provided our client with big data...
- Oct 11, 2022
- 1 min
Data ingestion, ETL, and analytics for Customer Engagement Platform migration
Fortune 50 Telecommunications Company Summary of the request Our client was migrating to a new Customer Chat Platform (Nuance) and needed...
- Oct 11, 2022
- 1 min
Generating reports from near real-time Contact Center call data
Fortune 50 Telecommunications Company Our history with the client We have been working with our Fortune 50 Telecommunications client...
- Oct 11, 2022
- 1 min
Creating, generating, and delivering in-house reports
Fortune 50 Telecommunications Company Our client's objective: For this project, our client’s objective was to have their full suite of...
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