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Resources
Your resource hub to guide you on your strategy realization journey.


Analyzing social conversation topics for a global hospitality brand
Worldwide Hospitality Corporation On behalf of our client, a global media agency, NorthStar assisted a global hospitality client by...
Oct 12, 20221 min read


Diving deep into a topic of social conversation
Good Run Research NorthStar assisted Good Run Research, a market research firm, who was preparing a new survey on the perceptions of...
Oct 12, 20221 min read


Measuring return on investment to extend successful programs and adjust lagging programs
Fortune 50 Telecommunications Company An organizational change challenge A major telecommunications company sought assistance while...
Oct 12, 20222 min read


Improving customer experience for our client’s end users and government regulators
Fortune 50 Telecommunications Company A request to improve customer experience A major telecommunications company sought assistance to...
Oct 12, 20222 min read


Lowering data ingestion cost for our client
Fortune 50 Telecommunications Company NorthStar provided Fortune 50 telecommunications and media company with Big Data and Analytics...
Oct 12, 20222 min read


Advising and leading our client’s IoT platform team planning session
Fortune 50 Telecommunications Company The client's challenge Our client wanted to spin up a new platform to support all of the upstream...
Oct 12, 20222 min read


Saving a multi-million investment with a “one CMS, one site” strategy
Fortune 50 Telecommunications Company The request for help A global media and technology company's Digital Center of Excellence chose...
Oct 12, 20222 min read


Using social media influencers to guide campaign development and execution & performance reporting
Worldwide Hospitality Corporation Our media agency client was working with a global hospitality brand looking to use social media...
Oct 12, 20222 min read


Identifying issues within website and digital assets
Worldwide Hospitality Corporation NorthStar resolves significant customer problems for our client A leading hospitality company was...
Oct 12, 20221 min read


Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Worldwide Hospitality Corporation Client needed help increasing customer loyalty NorthStar was tasked with helping a large hospitality...
Oct 12, 20221 min read


Performing business process engineering and gap analysis to support organizational change
Travel Technology Company (Largest Global Distribution Systems Provider for Air Bookings) The business problem The Utilities Division of...
Oct 12, 20221 min read


Increasing report acceptance through data analysis and visualization
Worldwide Hospitality Corporation A case study in business intelligence Our large hospitality client came to NorthStar with challenges...
Oct 12, 20221 min read


Evaluating and documenting user experience of national customer-facing interactive voice recognition
Fortune 100 Telecommunications Company Summary A leading Fortune 500 Telecommunications corporation undergoing a multi‐billion dollar...
Oct 12, 20222 min read


Analyzing business traveler ‘stay behaviors’ for marketing opportunities
Worldwide Hospitality Corporation The client needed to understand their audience The client was unsure of the percentage of business...
Oct 12, 20221 min read


Requiring a big picture focus on resources, processes, data, culture, and customers
Fortune 50 Telecommunications Company A Fortune 50 communications client was experiencing a rise in customer escalations directly related...
Oct 12, 20222 min read


Leading the selection of superior customer service and features for a VoIP solution
Multi-facility Medical Rehabilitation and Imaging Company The request A multi-facility Medical Rehabilitation and Imaging company was...
Oct 12, 20221 min read


Integrating social media in the contact center to improve customer experience
Fortune 50 Telecommunications Company The client's request A client tasked NorthStar with improving the accuracy of their Contact...
Oct 12, 20221 min read


Transforming a dated and limited website: From vendor evaluation to site launch
Leading Non-Profit Healthcare Organization Tell me about the client Our client is a healthcare organization consisting of three hospitals...
Oct 11, 20222 min read


Consulting for enterprise PMO for data & analytics and data science departments
Worldwide Hospitality Corporation Program & project management for data & analytics Our client was looking to NorthStar to provide a...
Oct 11, 20222 min read


Providing big data and data science talent to detect and address anomalies
Fortune 50 Telecommunications Company Unusual network activity was a challenge for our client NorthStar provided our client with big data...
Oct 11, 20222 min read
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