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Resources
Your resource hub to guide you on your strategy realization journey.
Directing service-oriented agile product management through business analysis & product ownership
Fortune 50 Telecommunications Company What was the business challenge? A global media and technology company turned to NorthStar...
Oct 13, 20222 min read
Assessing ETL process for risk reduction and on-going management
Fortune 50 Telecommunications Company Enterprise Information Management The Extract Transform Load (ETL) process is one of the key...
Oct 13, 20222 min read
Going the extra mile by identifying and implementing quick wins
Fortune 50 Telecommunications Company Our client was facing a common challenge where their employees had too much work to do and not...
Oct 13, 20221 min read
Leading the delivery of 2nd generation mobile self-service
Fortune 50 Telecommunications Company A client asks us to help them deliver a mobile self-service portal A Fortune 50 client chose...
Oct 13, 20222 min read
Monitoring and reporting on social media influencer events
Experiential Marketing Agency A well-known NYC experiential marketing agency turned to NorthStar when they were strapped for resources...
Oct 13, 20221 min read
Extending a social analytics team to meet an immediate need
Fortune 350 Global Media Agency A global media agency, whose Social Analytics team is based in NYC, had recently won a major piece of new...
Oct 12, 20221 min read
Mobilizing enterprise-wide project management and organizational change management services
Top Regional Healthcare System The request Our client, a top regional healthcare system, had not made any significant technology upgrades...
Oct 12, 20222 min read
Analyzing website user behavior from incoming marketing channels
Worldwide Hospitality Corporation A worldwide hospitality company turned to NorthStar to help their marketing leaders make informed...
Oct 12, 20222 min read
Analyzing social conversation topics for a global hospitality brand
Worldwide Hospitality Corporation On behalf of our client, a global media agency, NorthStar assisted a global hospitality client by...
Oct 12, 20221 min read
Diving deep into a topic of social conversation
Good Run Research NorthStar assisted Good Run Research, a market research firm, who was preparing a new survey on the perceptions of...
Oct 12, 20221 min read
Measuring return on investment to extend successful programs and adjust lagging programs
Fortune 50 Telecommunications Company An organizational change challenge A major telecommunications company sought assistance while...
Oct 12, 20222 min read
Improving customer experience for our client’s end users and government regulators
Fortune 50 Telecommunications Company A request to improve customer experience A major telecommunications company sought assistance to...
Oct 12, 20222 min read
Lowering data ingestion cost for our client
Fortune 50 Telecommunications Company NorthStar provided Fortune 50 telecommunications and media company with Big Data and Analytics...
Oct 12, 20222 min read
Advising and leading our client’s IoT platform team planning session
Fortune 50 Telecommunications Company The client's challenge Our client wanted to spin up a new platform to support all of the upstream...
Oct 12, 20222 min read
Saving a multi-million investment with a “one CMS, one site” strategy
Fortune 50 Telecommunications Company The request for help A global media and technology company's Digital Center of Excellence chose...
Oct 12, 20222 min read
Using social media influencers to guide campaign development and execution & performance reporting
Worldwide Hospitality Corporation Our media agency client was working with a global hospitality brand looking to use social media...
Oct 12, 20222 min read
Identifying issues within website and digital assets
Worldwide Hospitality Corporation NorthStar resolves significant customer problems for our client A leading hospitality company was...
Oct 12, 20221 min read
Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Worldwide Hospitality Corporation Client needed help increasing customer loyalty NorthStar was tasked with helping a large hospitality...
Oct 12, 20221 min read
Performing business process engineering and gap analysis to support organizational change
Travel Technology Company (Largest Global Distribution Systems Provider for Air Bookings) The business problem The Utilities Division of...
Oct 12, 20221 min read
Increasing report acceptance through data analysis and visualization
Worldwide Hospitality Corporation A case study in business intelligence Our large hospitality client came to NorthStar with challenges...
Oct 12, 20221 min read
Evaluating and documenting user experience of national customer-facing interactive voice recognition
Fortune 100 Telecommunications Company Summary A leading Fortune 500 Telecommunications corporation undergoing a multi‐billion dollar...
Oct 12, 20222 min read
Analyzing business traveler ‘stay behaviors’ for marketing opportunities
Worldwide Hospitality Corporation The client needed to understand their audience The client was unsure of the percentage of business...
Oct 12, 20221 min read
Requiring a big picture focus on resources, processes, data, culture, and customers
Fortune 50 Telecommunications Company A Fortune 50 communications client was experiencing a rise in customer escalations directly related...
Oct 12, 20222 min read
Leading the selection of superior customer service and features for a VoIP solution
Multi-facility Medical Rehabilitation and Imaging Company The request A multi-facility Medical Rehabilitation and Imaging company was...
Oct 12, 20221 min read
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